Apple Genius Bar Secrets Revealed: Leaked Manual Details Tips And Tricks Of The Retail Empire
Want to function like a perfect Apple Genius Bar employee?
On Tuesday, Gizmodo made that possibility considerably easier when it published leaked portions of Apple's "Genius Training Student Workbook," a manual that teaches, in painstaking detail, how to walk, talk and emote like a Genius.
The leaked book, which Gizmodo reports is the company's most up-to-date version, emphasizes making the customer feel like he or she is right, while simultaneously guiding him or her toward a final sale. Buzzwords, do's and dont's, customer body language and the appropriate way to deliver peer feedback are all exhaustively catalogued.